There is no limit to the number of people who can use our mountain bikes. We recommend choosing the right bike according to your height.
26in: 160-175cm,
27.5in: 175-190cm,
29in: 190-210cm
Regarding the weight capacity of easytry mountain bike, we suggest the range is within 120kg.
Regarding the R1 and R2 mountain bikes, the R2 is different from the R1 except for the color.
We also upgraded some of its configurations, such as derailleur and cassette upgraded to Shimano brand configuration, lines built into the fork frame, and other cosmetic changes.
As of right now, we do not provide display and assembly services at our warehouse. All of our mountain bikes are 85% assembled, and we have tools and video tutorials available to complete the final simple installation, so keep us posted if you have any questions!
Delivery times depend on where you live and the shipping method you select. When you place an order, we process the order information within 24 hours. The bike will then be dispatched from our Melbourne warehouse with an estimated delivery time of 3-5 days or 5-15 days for remote cities.
Sure, you can choose pick-up at checkout, and upon placing the order, we will email you a pick-up file with the pick-up code and address information.
Please do not attempt to assemble your bike on your own after receiving it. Scan the QR code in the included instructions to get the installation video. We can not be held liable for any damage caused by failure to follow the tutorial instructions for installation and disassembly.
Please don't worry, this is a feature of Shimano accessories, please contact us and we will send you targeted instructional videos.
All bikes do not include shipping costs as they are large shipments. Shipping costs vary by region, and we recommend that you fill in your address in the shopping cart entry screen for standard shipping costs. Standard shipping does not apply to remote shipping (sparsely populated or inaccessible cities). Feel free to contact us if you want to check if shipping is still discounted.
Items intended for return or exchange must meet the follow criteria:
1. Items must not be used / worn
2. Items must not be damaged
3. Items must be in original packaging
4. Items must have tags attached where applicable
5. Items must be in a saleable condition
We strive to ship all orders within 24 hours (business days). You will receive an email with the tracking number once this occurs. Please check your spam/junk folders. During sale periods, there can sometimes be shipping delays up to 48 hours; we are working on shipping your order as soon as possible at this time. Some oversized items such as complete bicycles and bike racks may take 1-2 days to ship.
You are welcome to send an item back for a return. Please click the Return Policy.
Please print the return form and send it back with the item. To ensure the return is processed, please ensure the item is returned in new condition with all packaging and tags attached. Easytry does not offer exchanges; if you would like to swap an item, please place a new order and send the original product back with the return form for a refund.
We strive to ship orders as soon as possible. Accessories sometimes get damaged or are missing. If this happens, please get in touch with us within one hour of receiving the package, and we will help you obtain a replacement (within working days). Please check your spam/junk folders. If you have any questions, please email your order number to support@easytrybike.com.au.
Once your order is shipped, we'll email you your tracking details. Check the shipping status in real-time by clicking this link: https://alliedexpress.com.au/
Yes, you have 30 days to return an item if the goods provided meet the Returns conditions and a proof of purchase is provided. Easytry does not offer exchanges.
The Easytrybike warehouse works as efficiently as possible. As soon as your order is placed, it is sent to be picked and shipped. Unfortunately, this means we are unable to make any changes. Sorry for any inconvenience. If you would like to send any items back for return, please follow the instructions in the link below.
The quickest and easiest way to contact us is via email at support@easytrybike.com.au. We will always endeavor to reply as soon as possible, and our office hours are between 9:00 am-5:00 pm, Mon-Fri (Sydney Time - AEST). You can alternately use the contact form on the bottom of this page as well.
We currently don't offer shipping outside of Australia.
For bulk purchases or orders over 8 mountain bikes, please contact us to discuss a better deal.
Yes, your personal and order information is secure when ordering with Easytry Online. Easytrybike.com.au uses a secure, encrypted shopping cart to ensure all your personal and banking details are kept safe. Our systems don't store your complete banking information. We use a Secure Online Payment Gateway for all our online transactions, which means that we employ the highest possible security to protect your banking and your order information. Please CLICK HERE to view our online privacy policy.
All prices are listed in Australian dollars.
